This agreement sets out the basis of the professional relationship between Empower Essence® and the client, including mutual responsibilities, confidentiality, payment, cancellation and the practical arrangements of working together.
1. Professional Commitment
Empower Essence® is committed to providing a safe, secure, confidential, respectful and non-judgemental professional space in which every client is treated with dignity, care and individual attention.
Every session is prepared individually in advance. Preparation includes reviewing the client’s process and previous work, developing tailored questions and exercises, preparing relevant materials and, where hypnotherapy forms part of the session, creating a bespoke hypnotherapy script.
Empower Essence® undertakes to work professionally and within the scope of its competence and to recommend alternative or additional professional support where this is considered more appropriate.
2. Confidentiality
Information shared during sessions and throughout the professional relationship is treated as private and confidential.
Confidentiality may only be limited where disclosure is required by law or where there is a serious concern regarding the safety of the client or another person.
Personal information and client records are handled in accordance with the Empower Essence® Privacy Notice.
3. The Client’s Commitment
The client agrees to participate openly and responsibly in the process and to communicate any relevant concerns or changes that may affect the work.
The client agrees to attend each session sober and free from the influence of alcohol, recreational drugs or other intoxicating substances that may affect judgement, awareness or the ability to participate safely. Where this is not the case, Empower Essence® reserves the right not to proceed with the session, and the session fee will remain non-refundable.
The work is a collaborative process. Empower Essence® provides professional preparation, attention, guidance, appropriate methods, tools and support. The client remains responsible for their own choices, decisions, actions and participation, including the way agreed exercises, practices and insights are applied between sessions.
The progress, pace and outcome of the process are significantly influenced by the client’s engagement and continued participation, both during and between sessions.
The client remains free to ask questions, decline an exercise or technique, or request a pause at any stage.
4. Payment
Payment for each session is due at least 48 hours in advance, and the appointment is confirmed once payment has been received.
The agreed fee and the session or service to which the payment relates will be clearly identified at the time of booking.
Payment confirms the client’s appointment and acceptance of the agreed session arrangements.
5. Cancellation & Rescheduling
Cancellations or requests to reschedule must be made at least 48 hours before the scheduled session.
This notice period reflects the fact that the work involved in a session begins well before the appointment itself. Every session requires individual preparation specifically for the client and their process.
Payments for sessions cancelled or rescheduled with less than 48 hours’ notice, or missed without notice, are non-refundable.
Empower Essence® may need to rearrange a scheduled session where circumstances make this necessary.
6. Professional Boundaries & Ending the Work
Empower Essence® provides coaching, hypnotherapy and related wellbeing and personal-development support. These services do not replace appropriate medical, psychiatric or emergency care.
Empower Essence® reserves the right not to begin, to pause, or to bring the professional relationship to an end where continuing would not be considered appropriate or safe, or where the client’s needs fall outside the scope of the services provided.
Where appropriate, alternative or additional professional support may be recommended.
Communication between sessions may be used for appointment arrangements, agreed exercises, materials and reasonable matters connected with the client’s process. It is not intended as an emergency or 24-hour support service.